The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Culinary Choices!
“The variety of dining options was impressive, especially the Mexican and Asian restaurants that served meals full of flavor and quality.” view full review
Spacious & Stylish Rooms
“The room I stayed in was incredibly spacious and beautifully decorated, providing a perfect retreat to relax in.” view full review
Great Entertainment!
“The hotel offered a fantastic line-up of activities, including pool parties and live shows that kept my stay engaging and fun.” view full review
Really good Room Service
“I was impressed by the room service; the food arrived quickly and was always delicious, making in-room dining a pleasure.” view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Tennis court
Golf course
Billiard tables
Yoga class
Sports trainer
Aerobics
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Toys
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end
Make up services
Room features
Air conditioning
Mini-bar
Terrace
Garden furniture
Ironing facilities
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Avenida Constituyentes 2,
Playa del Carmen,
Mexico,
77780,
Quintana Roo
Map view
Avenida Constituyentes 2,
Playa del Carmen,
Mexico,
77780,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
690 m
Av. Benito Juárez
Los Fundadores Park
1.3
km
Museum
3D Museum of Wonders
870 m
Museum
Museo Frida Kahlo Playa Del Carmen
780 m
Beach
Mamita's Beach Club
780 m
Night club
Coco Bongo
670 m
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
680 m
5th Avenue 4th and 6th Streets
Sun Jaguar
830 m
Gallery
Tierra Huichol
780 m
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
820 m
5ta Avenida
Galeria de Arte 5ta Avenida
900 m
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
1.1
km
Church
Nuestra Senora del Carmen Catholic Church
2.0
km
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
1.2
km
Casino
Grand Riviera Casino
690 m
Gallery
Riviera Art Gallery
1.4
km
Beach
Playa Mamitas
620 m
Store
ME Dive Center
800 m
Nearby
Mall
Quinta Alegria Shopping Mall
310 m
Beach
Kool Beach Club
590 m
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
260 m
Beach
Playacar
320 m
Gallery
La Galeria de Playa Art Gallery
360 m
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
330 m
Avenida entre 24 y 34 calles 5a
Caminarte
360 m
Aquarium
Aquarium Beach
470 m
Shopping Area
Plaza Las Americas
320 m
Night club
Mandala Playa del Carmen
510 m
Shopping Area
Plaza Calle Corazon
540 m
Night club
Blue Parrot
570 m
Restaurants
Senor Frog's Playa del Carmen
170 m
Calle Quinta Avenida Calle 22 Norte
Asiana Restaurant
180 m
1 Avenida Nte 261
Chef's Plate
280 m
Constituyentes Avenue #2 The Royal Playa del Carmen
Maria Maria
280 m
Centro
Asiana
200 m
Avenida Constituyentes 1
La Finisima Caguameria de Esquina
100 m
Avenida D Norte 1 Corner of Calle 20
Fresco Habito
120 m
1ra Avenida Between Constituyentes & Calle 20
La Fisheria
190 m
5th Avenue Between 20 and 22
Viaggio
190 m
Avenida Constituyentes # 1 Panama Jack Resort
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
clean
friendly staff
noisy street
limited dining options
7.8/10
Very good
Rooms
7.4
Location
7.9
Service
8.8
Dining
7.6
Guest reviews
7.8/10
based on 8 reviews
4.5/5
based on 22609 reviews
8.4
8.4/10 based on 552 reviews
#43 of 329 hotels in Playa del Carmen based on Tripadvisor
Thomas
United States,
April
2024
6.6/10
I had a mixed experience at this hotel. While the room was standard and not relaxing due to noise from construction starting in February 2019, the service was friendly and enjoyable. The location was convenient for exploring the town, even though it wasn't the nicest area. The dining experience had a good variety of choices but lacked clear restaurant schedules. The facilities were decent overall.
Rooms
5.0
My room was not relaxing and quite noisy due to ongoing construction, and it didn't offer an ocean view, just a view of the pool.
Service
8.0
The service was friendly and pleasant overall, with staff who had us laughing and dancing during our stay.
Location
7.0
The location was not the nicest, but it was great for exploring town and convenient to 5th Avenue.
Dining
7.0
The dining experience was good with plenty of choices, but it lacked clear information on restaurant schedules.
Facilities
6.0
The facilities were decent without any standout features.
Clive
United Kingdom,
March
2024
8.6/10
The hotel had a beautiful room with a very comfy bed, complete with all necessary amenities like bathrobes, iron, and a well-stocked mini bar. It was a bit louder at times due to outside noise and occasional music, but we still enjoyed our stay overall.
Rooms
8.0
The room was beautiful, and we appreciated the Mexican decor. It was very clean and well-equipped with everything we needed.
Service
9.0
The staff went above and beyond to ensure our needs were met. They greeted us warmly every day and provided exceptional service.
Location
9.0
The hotel's location was ideal, allowing easy access to the main shopping strip and within walking distance to various attractions.
Dining
8.0
The dining experience was delightful, with a variety of dishes to choose from and friendly staff. We especially enjoyed the restaurants offering great food.
Facilities
9.0
The hotel facilities were top-notch and enhanced our overall stay. Everything was well-maintained and convenient to use.
Anthony
United States,
February
2024
8.4/10
My stay at the hotel was absolutely incredible. The rooms were out of this world with a king bed, a flat screen TV, a two-person hot tub, and a walkout balcony with a hammock. The service was super courteous, and the staff were very lovely people. The location was great for exploring the local shops, and the dining experience, especially breakfast and lunch, was top-notch. However, the street-facing room could get noisy at times due to excursion buses. Overall, a wonderful experience.
Rooms
9.0
The rooms were immaculate, exactly what you hope for in a property like this.
Service
9.0
The service was super courteous and the staff were friendly and very helpful.
Location
8.0
The location was great if you wanted to explore the local shops, but could get a bit loud with resort activities and music.
Dining
7.0
The dining experience was least interesting for me, but breakfast and lunch were fantastic.
Facilities
9.0
The hotel facilities were top-notch.
clean
noisy street
John
United Kingdom,
December
2023
8.2/10
The hotel offers nice rooms and exceptional service, with a superb location close to the lively 5th Avenue. The dining experience is varied and good, but there are some loud music events throughout the day. Overall, the hotel provides a great value for money stay.
Rooms
7.0
The rooms were nice, although noise persisted till early morning hours.
Service
9.0
The service was exceptional, with staff remembering names and providing superb entertainment.
Location
9.0
The location is superb, very close to 5th Avenue with a beautiful beach nearby.
Dining
8.0
The dining options were good with excellent choices, although music events could be loud.
Facilities
8.0
The hotel provides a lively and enjoyable atmosphere with great amenities.
Bob
United States,
October
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms lacked basic amenities expected from a 5-star hotel, and the noise from the city at night was bothersome, but the hotel's location, right by 5th Ave, was convenient for shopping and entertainment. The staff were incredibly friendly and accommodating, making the service top-notch. The dining experience was great with delicious food, though limited dining options outside. The facilities, including a small pool, were decent overall.
Rooms
5.0
The room was missing basic amenities like a coffee maker, robes, and slippers, which was disappointing for a 5-star property.
Service
9.0
The staff here are some of the friendliest and most accommodating I've encountered, ensuring a pleasant stay.
Location
7.0
The hotel's location by 5th Ave was convenient for shopping and entertainment, though the noise from the city outside was disruptive at night.
Dining
8.0
The dining experience was enjoyable with flavorful food and great service, but the restriction on eating outside was a downside.
Facilities
6.0
The hotel offered basic facilities, including a small pool, but nothing extraordinary.
Phil
United Kingdom,
August
2023
9.6/10
My stay at this hotel was absolutely incredible. The rooms were impeccable, equipped with everything you could possibly need, including bathrobes, drinks, and snacks in the mini-bar. I particularly loved the huge soaking jet tub and the 55-inch TV. The balcony with a hammock was an excellent touch for enjoying daily naps by the water. The housekeeping staff was exceptional, making sure everything inside my room was perfect to the last detail.
Rooms
10.0
The rooms were very clean and provided a luxurious experience.
Service
10.0
The service at this hotel was outstanding. They went above and beyond to ensure my comfort and satisfaction. From compensating for any mix-ups to accommodating dietary needs, the staff was top-notch.
Location
9.0
The hotel's location was perfect for exploring the vibrant town day or night, with easy access to shopping, restaurants, and bars. The proximity to the clean beach and various stores made it very convenient.
Dining
9.0
The dining experience exceeded my expectations. The variety of options, including a fresh omelette station, catered to all tastes and dietary needs. The quality of the food was superb.
Facilities
10.0
The hotel's facilities were top-notch, providing everything needed for a luxurious and comfortable stay.
George
United Kingdom,
July
2023
7.4/10
The hotel had nice amenities like bathroom slippers and good towels, but the room was small, dimly lit, and had water on the ground. The service was top-notch, with staff always going the extra mile. The location was convenient for walks but noisy during the day. The dining experience was decent, but the upgraded buffet can be pricey. Overall, a mix of positives and negatives for this hotel.
Rooms
7.0
The room had nice amenities like bathroom slippers and good towels, but it was small, dimly lit, and had a constant inch of water on the ground.
Service
9.0
The staff was very accommodating, always commenting on how beautiful the hotel was and going out of their way to make our vacation flawless.
Location
6.0
The location was convenient for walks but noisy during the day.
Dining
8.0
The dining was pretty good, although the upgraded buffet can be expensive at $90 per person.
Facilities
7.0
The facilities were basic but functional.
Alf
United Kingdom,
July
2023
7.4/10
The hotel provided us with an amazing experience during our stay. The rooms were truly awesome and filled with romantic decor; our proposal here made it even more special. The amenities like cloth bathroom slippers, good towels, and cozy bedding were top-notch. However, the room faced the small pool, and the city noise at night was quite loud.
Rooms
8.0
The rooms were decorated very romantic because I proposed to my now fiance, making our 10-day stay truly exceptional. The amenities provided, including cloth bathroom slippers, good towels, and comfortable bedding, were great.
Service
7.0
The service was always very friendly and helpful throughout our stay. Unfortunately, there was an incident of staff interrupting us during a couple's massage session, which was quite unfortunate.
Location
8.0
The location was great for those who enjoy shopping and being in a lively area. It was adjacent to Cozumel ferry piers and a bustling street, offering a mix of beach traffic and city vibes.
Dining
6.0
The dining experience had its downsides, as there were inconsistencies in restaurant schedules, requiring guests to get a paper schedule each week. However, Pelicanos offered satisfactory meals for breakfast and lunch.
Facilities
8.0
The facilities of the hotel were well-maintained and offered everything we needed for a comfortable stay. The pool area was pleasant and inviting.
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